ONCOLOURS

PRIVACY POLICY

QWELL STYLE (or “oncolours.com”) has prepared this privacy statement on how we collect, use and protect your (personal) data in order to show you that we are very serious about protecting your privacy.

In this statement, we inform you about how QWELL STYLE treats your personal data. This privacy statement applies to all personal data collected by QWELL STYLE for the online services we offer. In this context, QWELL STYLE is regarded as the ‘Controller’ as defined in the Personal Data Protection Act and as ‘Controller’ as defined in the Dutch General Data Protection Regulation (‘AVG’).

If you visit our website you automatically provide certain data. What information we receive from you and store depends on how you use the www.oncolours.com website.

1. WHAT (PERSONAL) DATA ARE PROCESSED, FOR WHAT PURPOSES ARE THE DATA USED AND WITH WHOM MIGHT THEY BE SHARED?

QWELL STYLE records various (personal) data in the context of our service provision. What data are involved depends on how you use our website oncolours.com.

Below we describe for each type of use what data we process, why we do so, on what legal basis we process the data and with what other parties we might share the data. Without your permission, we never share your data with parties other than those mentioned below. We will also never sell your data to third parties.

a. You only visit our website

Read about our Cookie Policy.

b. You subscribe to the newsletter or request informational material

If you subscribe to a newsletter from oncolours.com or ask us to send informational material, your personal data are used to inform you about our products and services. If you buy a product from oncolours.com and provide your data when doing so, for instance by asking a question, we may inform you about other oncolours.com products in the future.

You can always unsubscribe from the newsletter or mailing list by opting out or by contacting us at info@oncolours.com.

WHAT DATA
We process the following data:

  • First name and surname;
  • If you subscribe to the newsletter: email address;
  • If you request informational material: depending on how you request this and what you request: home/delivery address, telephone number, IP address, email address;

FOR WHAT PURPOSE
QWELL STYLE uses your data for the following purposes:

  • To deliver the newsletter or informational material

WHAT LEGAL BASIS
When subscribing to our newsletter and/or requesting informational material, by opting in you unequivocally give permission for the processing of the above data so that we are able to deliver the newsletter and/or informational material. You have the right to revoke this permission at any time by simply sending an email to info@oncolours.com

SHARED WITH WHOM
We share this information with:

  • The third parties that manage our mailing lists and send the newsletters;
  • The third parties we engage to deliver informational material.

c. You create an account (and you shop in our webshop)

In order to place an order via our website, you can register yourself as a customer via oncolours.com. You create an account that is protected by password and linked to your email address. You enter your data personally and can also change these yourself at any time by logging into your account.

WHAT DATA
We process the following data:

  • First name and surname;
  • Home (delivery) address;
  • Email address;
  • Telephone number;
  • IP address;
  • What products you have viewed in the past 30 days;
  • What products you have ordered;
  • Your most recent visit and login are also recorded.

We do not process any payment data. Payments to our webshop are processed via a third party (our payment service provider: PayU. PayU offers a number of ways of paying securely. You enter your credit card or bank account details only on these secure pages and then complete your order here. We only receive from PayU the message of whether your payment has been received, but not your credit card or bank account number.

FOR WHAT PURPOSE
QWELL STYLE uses your data for the following purposes:

  • We use the data you store in your account to process your orders - in other words, to perform the contract we have with you;
  • We use your IP address and information about your online behavior to improve our online services, our products and your browsing experience. Our Cookie Policy contains more information on this, including information on how to refuse cookies.

WHAT LEGAL BASIS
The processing of the data above is necessary in order to carry out your order - in other words, to perform the contract we have with you.

SHARED WITH WHOM
We share this information with:

  • Our partners who prepare, ship and deliver the orders to you;
  • Our partners who improve your online shopping experience;
  • Our partners who handle the payment;
  • Our partners who provide the database that contains all the order data and customer data for our website.

d. You shop in our webshop without logging in/using an account

You do not need to register as a customer in order to place an order via our website. You personally enter the data we need to carry out your order and can also change these data yourself at any time.

WHAT DATA
We process the following data:

  • First name and surname;
  • Home (delivery) address;
  • Email address;
  • Telephone number;
  • IP address;
  • What products you have ordered.

We do not process any payment data. Payments to our webshop are processed via a third party (our payment service provider: PayU). PayU offers a number of ways of paying securely. You enter your credit card or bank account details only on these secure pages and then complete your order here. We only receive from PayU the message of whether your payment has been received, but not your credit card or bank account number

FOR WHAT PURPOSE
QWELL STYLE uses your data for the following purposes:

  • We use the data to process your orders - in other words, to perform the contract we have with you;
  • We use your IP address and information about your online behaviour to improve our online services, our products and your browsing experience. Our Cookie Policy contains more information on this, including information on how to refuse cookies.

WHAT LEGAL BASIS
The processing of the data above is necessary in order to carry out your order - in other words, to perform the contract we have with you.

SHARED WITH WHOM
We share this information with:

  • Our partners who prepare, ship and deliver the orders to you;
  • Our partners who improve your online shopping experience;
  • Our partners who handle the payment;
  • Our partners who provide the database for our website.

e. You shop in our webshop and have logged in under your account, but do not finalise your order

If you put products into your shopping basket on our website but, for whatever reason, do not finalise your order, and you have provided your email address (for instance because you have logged into your account), we may help you to finalise this order. We do this by sending you an email with the products in your basket.

WHAT DATA
We process the following data:

  • Email address;
  • Telephone number;
  • IP address;
  • What products you placed in your shopping basket but have not yet bought.

FOR WHAT PURPOSE
QWELL STYLE uses your data for the following purposes:

  • We use the data you register to help you finalise your order either by email or by telephone;
  • We use your IP address and information about your online behaviour to improve our online services, our products and your browsing experience. Our Cookie Policy contains more information on this, including information on how to refuse cookies.

WHAT LEGAL BASIS
The processing of the above data is necessary in order to investigate whether something went wrong in your order process.

SHARED WITH WHOM
We share this information with:

  • Our partners who send the email reminding you about the contents of your shopping basket.

f. You give feedback or post reviews via our website

If you wish to post a review or give other feedback on our customer service or our products, you can do this on the website by logging into your customer account.

WHAT DATA
We process the following data:

  • Your name (or the fictional name) you want displayed with the review;
  • Email address (we do not display this on the website with your review);
  • The feedback you provided or the content of your review;
  • The number of stars you gave our product.

FOR WHAT PURPOSE
QWELL STYLE uses your data for the following purposes:

  • We use your name (or the fictional name you provided), the number of stars you have given us and your feedback or review to show our other customers what you think of our products and services;
  • We may also use the data to find a solution for a problem you may have raised.

WHAT LEGAL BASIS
The processing of the above data is necessary to post your feedback or review on our website and, in that context, to contact you, if necessary, and find a solution for the problem or complaint you raise.

SHARED WITH WHOM
We share this information with:

  • Our partners who manage the website;
  • Customer Care, who may be able to help you with a complaint.

g. You use the customer service

If you contact us, for instance by asking customer service a question via info@oncolours.com, telephone, social media or post, we use your personal data to respond to your question. We then register your question in our customer service administration.

WHAT DATA
We process the following data:

  • First name and surname;
  • Depending on how you contact us: your telephone number, email address and/or home address.

FOR WHAT PURPOSE
QWELL STYLE uses your data for the following purposes:

  • We use the data to improve our service provision;
  • We use the data to advise you in making selections in our webshop;
  • We use the data to assist you if you have questions or complaints about our products.

WHAT LEGAL BASIS
The processing of the above data is necessary for advising you or assisting you with questions and/or complaints, depending on the reason you have contacted us.

SHARED WITH WHOM
We share this information with:

  • Our partners who help us provide and perform our customer service.

2. HOW ARE YOUR DATA PROTECTED?

QWELL STYLE understands that storing your personal data securely is extremely important. The data stored in our database are protected via the usual electronic security techniques, in accordance with the applicable data security standards.

You can only access your account if you enter your email and password correctly. All sensitive information and passwords are protected by encryption and can never be viewed by us.

Our websites and web applications are secured by means of SSL certificates. You can see this from the green padlock icon to the left of the URL in your browser’s address bar. All data you send and receive via our website are therefore encrypted and cannot be read by third parties. The exchange of data between our websites and our processing partners also takes place via secure connections.

3. HOW LONG ARE YOUR DATA STORED?

QWELL STYLE stores your data for no longer than permitted by law and no longer than necessary for the purposes for which your data are processed. How long certain data are stored depends on the nature of the data and the purposes for which they are processed.

4. ACCESS TO AND RECTIFICATION OF YOUR DATA AND OTHER RIGHTS YOU HAVE

a. Access to, rectification and erasure of your data

If you so desire, QWELL STYLE can provide you with an overview of the personal data we have on file for you.
If the information proves to be incorrect, or if storing the information emerges to be in violation of the legislation and regulations in effect, we will rectify this information or erase it at your request. Requests for access to data or the rectification or erasure of data can be submitted at any time by sending an email to info@oncolours.com. After confirmation, QWELL STYLE will then erase or amend your data within 4 weeks.

b. Objecting to data processing

If you do not agree with the processing of your data, you can object to the processing at any time by sending an email to info@oncolours.com. After receiving your email, we will respond to your objection as soon as possible, but in any event within 4 weeks.

c. Data portability

You are entitled to data portability. This means that you have the right to receive the personal data you have provided to us in a usable format so that they can be handed over to another controller. If you wish to receive your data in such a format, please send an email to info@oncolours.com. We will contact you as soon as possible to discuss in what format you would like to receive the data. After this contact, we will respond to your request and provide the data within 4 weeks, and no later than within 3 months if the request is complex.

d. Revoking permission granted earlier

If you have given us permission to process your personal data, you can revoke this permission at any time by sending an email to info@oncolours.com. We will respond to and confirm your request in relation to revoking permission as soon as possible, but in any event within 4 weeks.

5. CONTACT DETAILS AND AMENDMENTS TO THE POLICY

If you wish to contact us with questions or comments about this privacy statement, you can do so via the contact details below:

SC QWELL STYLE SRL
Telephone number: +40 743 241 378
Email address: info@oncolours.com
Postal address: Calea Buziasului 122B, Cam. 1, 300700, Timisoara, Romania

QWELL STYLE may amend this Privacy Policy from time to time if new developments occur and/or it deems this necessary.

COOKIE POLICY

WHAT ARE COOKIES?

Cookies are small text files with data stored on the hard disk of your computer during a visit to a website via your browser. For example, certain settings for a website are stored in these files, so that you do not have to reset them every time you visit. A unique ID can also be stored, so that a website can measure how many unique visitors have visited the site, or keep track of which pages you have visited, so that other relevant pages can be suggested on this basis.

Although a cookie can be used to store a unique profile of the user in question, personal data, such as name or address data, never appears in cookies.

The QWELL STYLE website (www.oncolours.com) uses cookies for the below purposes:

FUNCTIONAL COOKIES

We use cookies to ensure that the site continues to work well and is easy to use. In this respect:

  • Saving preferences so that you do not have to reset them every time you visit (such as language choice).
  • Track certain settings or data when you navigate from page to page (such as filter settings or your shopping cart).
  • Saving the contents of your shopping basket so that it is retained for a next visit.
  • Saving your login details (if you activated this in your browser at your first login).
  • Remembering entered data so that you can use it again quickly (if you have activated this functionality in your browser).
  • Evenly loading the servers so that the site continues to work quickly.

ANALYTICAL COOKIES

We measure the use of our website through a number of third-party tools. We do this to detect and correct errors on our site, to increase the user-friendliness and to test new functionalities or design (so-called A/B tests). These tools use cookies for this.

ADVERTISEMENT COOKIES

We use ad networks to show users interested in our products on other websites ads for our products and promotions. These ad networks use cookies to create a unique profile that specifies which pages you have visited to show the right ads. This happens anonymously. No personal details, such as name or address data is stored and no link is made with your account at QWELL STYLE.

Cookies are also used to link the display of the advertisement to a possible purchase of the product, so that on this basis, a fee can be paid to the advertising network. We use the following networks, among other things. Click on the network name to view the privacy statement of that network.

MANAGE COOKIES IN YOUR BROWSER

You can delete already placed cookies and refuse the placing of new cookies via the browser settings on your computer. The way to do this may differ per browser; consult the help function of your browser if necessary. For the most common browsers you will find links to the relevant help pages below:

ATTENTION: if you refuse and/or delete cookies, you cannot always use all the features of a website. In addition, refusing and/or deleting cookies only has consequences for the computer and browser on which you perform this operation. If you use multiple computers and/or browsers, you must repeat the action(s) as often as necessary.

FINALLY

More information about how we handle your data can be found in our Privacy Statement. It also describes how you can request your data and how you can use the right to be forgotten. If you have questions about our cookie policy or our privacy statement, you can of course contact us via the following contact details:

SC QWELL STYLE SRL
Telephone number: +40 743241378
Email address: info@oncolours.com
Postal address: Calea Buziasului 122B, Cam. 1, 300700, Timisoara, Romania

QWELL STYLE may amend this Privacy Policy from time to time if new developments occur and/or it deems this necessary.


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